Q. How do I measure for my Blinds/Shades?
A. Go to our Measuring page for directions on how to measure your windows.
Q. How do I clean my blind or shade?
A. Select a product to view the care instructions.
Q. What is the minimum depth required to install a blind/shade?
A. Select a product to view the size limitations.
Q. How do I receive installation instructions or installation help?
A. Instructions should be included with your blind or shade. If it is not or you have trouble installing your window treatment or are missing a part:
Hunter Douglas: Call 1-800-937-7895 to speak with a Hunter Douglas representative.
Levolor/Kirsch: Call 1-800-LEVOLOR (538-6567) to speak with a Levolor representative. This Consumer Hotline is available Monday through Friday 6:30 am to 5:00 pm Pacific Time. If you prefer to email a question, please send to info@levolor.com.
Graber/Bali/Nanik: Call 1-800-221-6352. The phone will be answered as Spring Window Fashions (parent company).
For all others call National Blind Store at 1-800-880-0352.
Q. What do I do if I am having problems with the Shopping Cart?
A. If you are having problems with our shopping cart, simply call 1-800-880-0352 to report the problem. If you prefer you can call us with your order, fax it to 1-770-474-9357 or mail it to National Blind Store, 130 Country Roads Circle, Stockbridge, GA 30281-1338. For email inquiries, contact us at customerservice@nationalblindstore.com.
Q. What is the warranty on products sold by National Blind Store?
A. Please click here to view warranties by manufacturer. http://nationalblindstore.com/html/warranty_main_page.shtml
Q. How can I request a brochure?
A. We do not have a company catalog available at this time. The National Blind Store Web Site serves as an on-line brochure. We are always adding information. For any specific questions not answered on the site, please call 1-800-880-0352. We can supply individual product brochures for many of our brands.
Q. What is the average time to produce a custom blind/shade?
A. The average time to produce a custom blind/shade for shipment is 5-25 business days. This will vary for each Manufacturer and product. Delivery to the shipping address is approximately 5-7 business from shipment from the factory. Click on the following link to view approximate production and shipping times by manufacturer.
http://nationalblindstore.com/html/shipping.shtml
Q. How do I price a blind/shade?
A. Visit our Product Gallery and locate the product that you are interested in. Click on that link which will take you to a page with information about that product. When you click on the Pricing link you will go to a list of these products. Click on the desired product and you will be taken to our shopping cart where you can view prices, colors, options, etc.
Q. What do I do if I need to have a blind/shade repaired that has been purchased from National Blind Store.
A. You can send us email (customerservice@nationalblindstore.com) and we will get a response back to you as soon as possible. You can call us toll-free at 1-800-880-0352 or if you are in the Atlanta, GA area call 770-507-7589. You can fax us your written questions at 1-770-474-9357. Please make sure your include the following information:
- Name
- Address
- Daytime Phone Number
- Brand Name and Product Type
- Requested Repair Description (ex. Replace ladder in blind)
- Quantity
- Color (If applicable)
- Approximate Age of the blind/shade
- Measurements
- Mount/Control Positions
Q. What if I don't find the product or option on the site? What if I have special product requests?
A. You can call 1-800-880-0352 or e-mail customerservice@nationalblindstore.com
Q. Are the colors on this site representative of the actual colors available?
A. The colors available are generally representative but National Blind Store cannot guarantee the colors on this site will match exactly the actual color of the blind. There are many variables to consider when viewing the color samples. Colors vary from lot to lot and the color displayed on computer monitors can vary from one computer to the next. Color samples are available for most products. The first three samples are free with a charge of $5.00/sample for each additional color sample. The amount paid for additional samples will be credited when an order is placed with National Blind Store.
Q. Will my personal information be shared with anyone else?
A. We do not sell, share or trade information to anyone. The information we receive from our customers is used solely for ordering and any information gathered will be kept completely confidential.
Q. Are there shipping fees?
A. Please go to our shipping page for details on shipping policies by manufacturer.
Q. What if I need to return or exchange a blind/shade?
A. All manufacturing defects must be reported to National Blind Store within 20 days of receipt of blinds. We may require the return of defective blinds prior to repair or replacement. If any part of your shipment was made incorrectly, please advise us immediately. A replacement will be made at no charge if the problem was due to manufacturer error. If the problem was due to customer error, the original order and replacement order will be a full charge. Products are made to your specifications to fit your window only. Orders placed incorrectly are not returnable for any reason except for manufacturing defects in materials and workmanship. Make sure your measurements (Measuring) for your products are correct before your place your order. Once the order is placed with the manufacturer, there can be no cancellations.
Q. When is payment due for the blinds I order?
A. Payment must be made when the order is placed. National Blind Store accepts MasterCard, Visa, Discover, American Express and cashiers and certified checks. All orders paid by cashiers or certified checks will be placed with the manufacturer after check is received by mail.
Q. Can I pay for my order with a Credit Card?
A. See above. We accept Visa, MasterCard, American Express and Discover.
Q. Do I have to worry about putting my personal information in the shopping cart?
A. All credit card information is collected on a secure server. Credit card fraud is virtually nonexistent on the Internet because of the encryption technology used in our shopping cart.
If you are still uneasy about placing an order via our shopping cart, you can order by telephone, 1-800-880-0352, or fax, 1-770-474-9357. No matter how you order your products, we will make sure to make it as easy and convenient as possible.
Q. Will there be sales tax added to my order?
A. There is no sales tax unless you are a Georgia resident. The sales tax for Georgia residents is 7%.
If you have any other questions, please call 1-800-880-0352 or email customerservice@nationalblindstore.com.
